Willowbridge captures every minute your team spends keeping Medicare patients out of the ER — every chart review, phone call, medication reconciliation, family conversation — signs the clinical attestation, and hands the structured charge to athenahealth. athena bills, athena collects, your team focuses on the patient. No new biller, no new clearinghouse, no PDF-shuffle between systems.
CMS pays for this care — and the published evidence says it works. The hard part isn't deciding to do it. It's capturing the cognitive minutes, across a staff team, in a record that survives an audit. Most practices leave the revenue, and the outcomes, on the table.
The hardest part of CCM isn't the care — it's tracking the care in a way that's still defendable in November when an auditor asks about a claim from March. Willowbridge runs the whole loop: one encounter timer captures the time, drafts the note from the chart, and queues the claim with its audit packet pre-assembled. Your team works the panel; the billing happens around them.
One tap starts an encounter from a worklist row, the chart, a phone widget, or the EHR sidebar. The mm:ss counter rides at the top of the screen the whole time the encounter is open, with the month-to-date total broken out by program (CCM, PCM, BHI, RPM, TCM) so you always know whether you're under, at, or over a billable tier. The clock pauses when you switch context, resumes when you return, and rolls up cumulative time across the whole care team for the calendar month.
Tap "medication adherence," "symptom check," "care plan review," "SDOH" — and Willowbridge drafts a clinical narrative from the chart under each section header. You write prose into structure, not into a blank page. The note links automatically to the encounter and the rendering provider, with the right CPT code already attached.
The rendering provider signs each encounter as it happens, not in a stack at month-end. There's still one monthly billing-period sign-off per program — but by the time it hits the review queue, the audit packet is already assembled, so it's a single review pass, not a reconstruction across 200 charts.
Every submitted claim ships with a contemporaneous evidence file: consent on the date of service, care plan version pinned to that date, the time log with timestamps and signers, threshold-met indicator, modality, and place of service. When your MAC asks about a claim from March in November, you have the answer in seconds, not days.
From CCM and RPM to the more nuanced revenue lines like Principal Care Management, Behavioral Health Integration, and Transitional Care Management — Willowbridge models the time thresholds, eligibility rules, and modifier interactions for each one. Add a program, and the worklist updates the same day.
Every billable period Willowbridge signs has a complete, contemporaneous audit packet attached. Not a PDF you generated after the fact — a chained, timestamped record of who did what, when, and on which version of the care plan. If your MAC opens a TPE or sends an ADR, your response is already written.
Every enrolled patient gets a portal at demo.willowbridge.app/p/<token> — no app to download, no password to forget. It shows the goals you agreed on, the medications they're taking, the team behind them, and a one-tap check-in that flows directly back into your worklist.
Three goals, five medications, one team — kept up to date after every visit.
Most primary care panels enrolled in CCM bill roughly half the months they're eligible. The math at scale is hard to ignore. Drop your numbers in — the model uses 2026 PFS national rates and conservative enrollment factors.
Adjust the numbers to your practice. The breakdown updates in real time. CCM is the easy entry point — most panels see this revenue captured within the first 90 days.
Most care-management vendors charge a five-figure implementation fee, a per-provider license, and a per-patient PMPM whether or not you ever bill. Willowbridge charges none of that. There's one fee, and it applies only to billable care you actually capture.
The one fee: a small per-patient charge that applies only when a patient qualifies for a billable service that month. No qualifying billable care, no charge — your cost scales with what you capture, and nothing else.
Willowbridge is purpose-built for athenahealth practices. Sign in once, install Willowbridge from the athena Marketplace, and your care-management team starts working the panel the same day. Notes land in the chart on the date of service. Charges hand off to athena's billing pipeline as structured charge entries — no separate clearinghouse, no PDF shuffle, no new biller to train. Your existing athena workflows for revenue, payments, and reconciliation stay exactly where they are.
Willowbridge installs from the athenahealth Marketplace. Authentication is athena OAuth; clinical reads and document write-back are FHIR R4 (US Core); charges flow through athena's Charge API. Device readings flow in through whichever cellular hub or phone-bridged health store the patient already uses — nothing new for them to set up.
athena Marketplace listing in progress. Production rollout is per-practice as the matching SMART scopes are enabled on your athena tenant.
A signed BAA is in place before any patient data touches the system. The encryption, tenant isolation, and audit log below are built to hold up under an actual payer audit — not just to look right in a security questionnaire.
A standard Business Associate Agreement, executed during onboarding. The system won't accept real patient data from your EHR until it's in place.
Patient data is AES-256-GCM encrypted on disk, with keys managed by AWS KMS. The most sensitive bits — multi-factor seeds, EHR API tokens, device-pairing secrets — get a second layer of encryption on top, so a snapshot of the raw database reveals nothing on its own.
Every read and write goes to an append-only log, chained with SHA-256 so any tampering invalidates everything after it. Exports are cryptographically signed, and the verifier is open source — your auditor can confirm a record is genuine without taking our word for it.
Each practice's records are walled off at the Postgres database itself, not just in the application code. If a bug in our app ever asked for the wrong practice's records, the database would refuse to return them.
Runs in a U.S. AWS region, with backups encrypted and kept inside the U.S. No offshore processor ever touches patient data.
SOC 2 Type II is on the roadmap — not certified yet, and we won't pretend we are. Ask under NDA and we'll walk you through exactly where we are and what's left.
athena bills. Willowbridge produces the structured charge (CPT, units, dx pointers, rendering provider, place of service) at sign-off and hands it to athena's Charge API. From there it goes through your existing athena billing setup — same payer connections, same posting, same reconciliation. No new clearinghouse, no new biller to train, no PDF shuffle between systems. Reimbursement lands in your account, where it already does.
Every encounter is stamped with the performing staff member, their role, the activity type (phone call, chart review, secure message, video visit), the patient, and start/end timestamps. The chronological log is append-only and hash-chained. At month-end, the rendering provider reviews the billing period and signs an attestation that includes the CMS-required general-supervision affirmation; the signature is cryptographically bound to the period (Ed25519, per-provider key) so a payer can independently verify it later. The cumulative minutes lock to that signature — nothing edits the period after approval.
One click on the billing period builds a single paginated PDF: cover sheet, eligibility, patient consent, the care plan pinned to the date of service, the chronological time log, the signed clinical note, and the provider attestation. That's the document you fax or upload to your MAC for an ADR or TPE — no unzipping, no assembling loose files. It's drawn from the snapshot frozen the moment the period was signed, so it can't drift from what athena billed on your behalf. The same records also come as a verifiable archive — every file fingerprinted into a signed manifest, with an open-source verifier (packages/audit-verify) — for the rare payer or auditor who wants to confirm the chain themselves. The audit packet (the work) and athena's claim + 835 (the bill) cross-reference cleanly by patient + date of service + CPT.
Install Willowbridge from the athenahealth Marketplace, enable the matching SMART scopes on your tenant, and your team is working the panel the same day. Chart write-back and charge handoff switch on as soon as the OAuth handshake completes — no separate clearinghouse onboarding, no SFTP credentials, no 837 mapping conversations. Add a short training session for the navigator team and you're running.
Yes, with the right modifier and place-of-service interactions. Willowbridge knows the rules: CCM and PCM aren't billable in the same month; CCM and TCM can't overlap the TCM 30-day window; RPM and CCM minutes can't double-count the same activity. The worklist tells your team which program any given encounter is contributing to before the encounter starts.
Yes. CMS sunset G0511 at the end of 2024 — FQHCs and RHCs now bill the standard care-management codes directly (99490 / 99491 / 99487 CCM, 99424–99427 PCM, 99484 BHI, 99457/99458 RPM). WillowBridge runs the same workflow your non-FQHC peers use; FQHC/RHC payment lands through your PPS / AIR rate the same way the bundled code used to.
Performance-based — you pay only for billable care you actually capture. There's no setup or implementation fee, no per-provider license, no per-patient base fee, and no monthly minimum. The only charge is a small per-patient fee that applies when a patient qualifies for a billable service and the month closes; if a patient doesn't qualify that month, there's no charge. We don't take a cut of your reimbursement and don't charge for the audit packet. Reach out for a walkthrough sized to your panel.
A live walkthrough with a Willowbridge clinical lead. We'll show you the worklist, the audit packet, and the billing flow on a demo tenant — no data of yours, no setup on your end. Bring your questions about programs, workflow, or fit.
A Willowbridge clinical lead will reach out to schedule your 20-minute walkthrough. No setup needed on your end.